What to do if you have a computer problem

1. Don't panic.
2. Try again and make sure you really have a problem.
3. Don't panic.
4. Note the following details about your problem:
   • What are you doing to cause the problem? (Quite possibly nothing!)
   • What error messages or incorrect responses are you receiving?
5. Check the mediocre page of common problems and their solutions.
6. Contact me with the following information:
   • Your name
   • Your e-mail address
   • What room you are having your problem in, and with which computer or computer-connected device in that room
   • What your problem is, including what you did and what the computer did.
   • An administrative password for the computer! Do not email the password! Under no conditions should you give me your Cornell/NetID password!
   My email address is lmw22@cornell.edu, my phone number is 255-3595, and my office is in room 305, Uris Hall (right across from the elevators, sort of).